Avocent MERGEPOINT 53XX SP MANAGER User's Guide Page 209
- Page / 236
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Appendix C: Troubleshooting
Port mapping fails when using DirectCommand
This section describes some considerations that may apply if port mapping fails when a user
attempts DirectCommand access to an SP.
If DirectCommand is invoked by an unprivileged user (such as a regular user on a UNIX-based
system), DirectCommand may not be able to open privileged TCP ports (numbered below
1024). DirectCommand attempts to open the port by adding an offset to any requested port
number that is less than 1024 and by automatically modifying the URL to represent the new
local port. However, if the service provided by an SP can operate only on the original
predetermined TCP port, DirectCommand does not work properly and displays a descriptive
warning. If this occurs, DirectCommand connections may be made to the SP only by
workstation administrators.
Restarting the MergePoint SP5x00 manager
If necessary, you can use the following options to restart the MergePoint SP5x00 manager.
To restart the MergePoint SP5x00 manager through a serial connection:
1. Connect a terminal or a workstation that is running a terminal emulation program to the
serial port.
2. Start a session with the port settings of serial speed as 9600 bps, data length as 8 data bits,
parity as none, stop bits as 1, flow control as none and emulation as ANSI.
Once a connection is established, a prompt appears.
3. To restart the appliance, type 5 (Reboot).
-or-
To reset the appliance network settings and remove licenses, type 5 (Reboot) and press
Ctrl + Z when prompted to enter the next menu. All appliance settings will be erased.
When you log in to the appliance again, the appliance configuration wizard opens. See
MergePoint SP Manager Configuration Wizard on page 16.
-or-
To remove all SPs, type 8 (Restore to Factory Default). All SP IP addresses are erased,
but the appliance network settings and licenses remain intact.
-or-
To reset the MergePoint SP manager to a previous firmware version, type 7 (Roll back
the version). Type 0 (Logoff) to exit.
Appendices 197
- MERGEPOINT® SP MANAGER 1
- European Union Notification 2
- USA Notification 2
- Canadian Notification 2
- Japanese Notification 2
- Korean Notification 2
- MergePoint® SP Manager 3
- Product Overview 13
- Supported SPs 14
- Chapter 1: Product Overview 3 15
- SP5x00 manager is turned on 16
- Chapter 1: Product Overview 5 17
- Safety Precautions 18
- -tilt bar 19
- Installation and Setup 23
- Connecting to the Network 25
- Parameters on page 136 27
- Installation 28
- MergePoint SP manager 33
- Firewall/Packet Filtering 37
- Service Processor Licenses 45
- Automatically Manage SPs 46
- Manually Adding a Single SP 48
- Managing user accounts on SPs 57
- (Admin Users Only) 58
- Operations 61
- Monitoring and Management 67
- Viewing IML events 68
- Viewing the accounting log 68
- Import/export data 69
- Accessing FRU information 69
- Using the Alerts Viewer 70
- Schedules 74
- SNMP Access 75
- .1.3 instead of 1.3 76
- SP Operations 80
- Viewing SP information 81
- Changing the SoL port number 81
- Changing SP parameters 82
- Accessing system information 83
- Recovering provisioning 83
- Changing LAN parameters 84
- Host table 84
- Static routes 85
- Configuring SoL parameters 86
- Remote Control 87
- Diagnostics 87
- Appliance Operations 88
- SP Sessions and Connections 91
- Active sessions 92
- SoL Sessions 93
- SP Console Sessions 94
- Telnet Sessions 94
- SSH Sessions 95
- DirectCommand Sessions 98
- Native IP Connections 101
- 255.255.255.255 172.26.26.23 104
- 172.26.25.157 106
- <device IP address> 106
- Configuring External 107
- Authentication Services 107
- Administration Tasks Not 115
- The SSH command line format 116
- User shell 117
- SSH Passthrough 118
- Command Name Description 120
- Access_Servers = /bin/spshell 121
- Configuring Routes With CLI 122
- Using the CLI Utility 133
- CLI Options 134
- CLI Parameters and Arguments 135
- Autocompletion 137
- CLI Commands 138
- Synopsis 143
- Examples 143
- Using SMASH Command Line 161
- Protocol 161
- SMASH CLP Overview 162
- Supported profiles 163
- General command syntax 165
- Starting a SMASHCLP session 167
- Using Commands 168
- Associations 169
- Server commands 175
- Using WS-Management 183
- Properties 184
- Power Management 188
- WinRM Examples 195
- Enter the following command: 196
- Openwsman CLI Examples 198
- Appendix A: Technical Support 205
- Appendices 195 207
- Appendix C: Troubleshooting 209
- Appendix D: Access Privileges 212
- SP users 213
- • To set VNC for an SP 215
- Appendices 203 215
- Creating custom families 218
- [command1 220
- Exit Code Definition 221
- 0 Success 221
- Creating a profile 222
- Configuring command templates 222
- Appendices 213 225
- Appendices 217 229
- Telnet session 232
- License Information 233
- License Information 223 235
- For Technical Support: 236
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