Avocent AMWorks User's Guide download pdf (Page 111)

Appendices 103

Appendix E: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you

encounter with your Avocent product. If an issue should develop, follow the steps below for the

fastest possible service.

To resolve an issue:

1. Check the pertinent section of this manual to see if the issue can be resolved by following the

procedures outlined.

2. Check our web site at www.avocent.com/support to search the knowledge base or use the

on-line service request.

3. Call the Avocent Technical Support location nearest you.

1 2 ... 106 107 108 109 110 111 112 113

Installer/User Guide 1
Table of Contents 5
Table of Contents v 7
Product Overview 9
Getting Started 11
Installation 13
Basic Operations 17
Device icons 20
Connectivity table 20
Exiting the AMWorks Software 21
Resource Switching Router 23
Deleting a Switching Router 24
Defining TRGs 26
Defining CRGs 28
Defining DRGs 29
Managing Multimedia 35
Ctrl+U 36
Adding and Removing Users 39
Shift or 40
Importing Usernames 41
Editing and Viewing Users 42
Viewing User Permissions 43
Shift or Ctrl keys to select 46
Exporting Usernames 48
Logging Out Users 48
Managing Servers and 51
Importing Server Names 53
Editing and Viewing Servers 54
Ctrl+S 55
Ctrl+R 55
Exporting Server Names 56
Managing AMX Switching 57
Devices 57
Dual AMX Switch Configuration 58
Ctrl+A 59
Viewing All Matrix Switches 60
Connection Control 63
Forcing a Disconnect 64
Configuring a Matrix 64
Follow Mode 65
Managing Event Logs 69
Clearing the Log 70
Displaying the All Events Log 71
System Administration Tools 73
Configuring Network Settings 75
Setting Blank Passwords 76
Enabling Auto Login 76
Discovering Devices 77
Pinging Devices 79
Removing Offline Devices 80
Removing Offline Servers 80
Removing Offline Switches 80
Updating Firmware 82
Forcing a User Login 82
Viewing Offline Devices 83
Database Maintenance 83
Software 84
Working Offline 85
Configuring LDAP 87
Authentication 89
Appendices 91
Appendices 85 93
Appendix B: Glossary 94
Appendices 87 95
Appendix C: Reference 96
Appendices 89 97
synchronization 99
Merge Synchronization mode 100
System limit dependencies 101
User groups and server groups 101
Appendix D: Troubleshooting 103
Log in delay at user station 104
Grouping conflicts 105
Lost password 105
Appendices 99 107
Unable to connect to database 108
Update file is invalid 108
User does not hear sound 109
Appendix E: Technical Support 111
USA Notification 112
Canadian Notification 112
Japanese Approvals 112

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