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96 AMWorks Software Installer/User Guide
existing system (if any) on a different subnet from the AMWorks software must be manually added
and updated before discovery is successful.
Table 1.9: Troubleshooting - Discover Devices Does Not Detect AMX Switches in the System
Cause Recommended Solution
The Discover Devices operation does not detect all
AMX switches in the system.
Initial Installation: If the AMX switches are on a
different subnet than the AMWorks software, perform
the Add Devices and the Update Firmware
commands. Then perform the Discover
Devices
command.
General: Ensure that all AMX switches have
compatible firmware. If so, then verify that switches
and routers in the system (if any) have directed IP
broadcast enabled and the AMX switch(es)/AMWorks
software have the correct default gateway(s)
configured. If directed IP broadcast is not enabled,
discovery will not be successful. Perform the Add
Devices command to manually add devices.
The Discover Devices command does not work if the
local PC's UDP or TCP protocols are disabled.
Enable the local PC's UDP (port 9737) or TCP (port
9734) protocols. This operation may be performed
through a router, firewall or operating system.
Log in delay at user station
The delay you experience when logging in to the user station may have the following causes:
• LDAP is enabled and you have a multi-domain tree. The user that is logging in may be in a
domain other than the primary domain.
• All users will experience a delay while logging in to the user station as the number of LDAP
users increases.
Log in failure at user station
Table 1.10: Troubleshooting - Log In Failure at User Station
Cause Recommended Solution
When a user was created on the Enterprise
Authentication server, the option to force the user to
change their password was selected. The next time
the user logs in to the user station, the login fails.
Request that users log in to the Windows workstation
environment and change their Enterprise passwords
before logging into the user station and the
OSCAR
interface.
User does not exist. Create a new user.
You have entered the incorrect password for that user. Re-enter the user's password.
- Installer/User Guide 1
- Table of Contents 5
- Table of Contents v 7
- Product Overview 9
- Getting Started 11
- Installation 13
- Basic Operations 17
- Device icons 20
- Connectivity table 20
- Exiting the AMWorks Software 21
- Resource Switching Router 23
- Deleting a Switching Router 24
- Defining TRGs 26
- Defining CRGs 28
- Defining DRGs 29
- Managing Multimedia 35
- Ctrl+U 36
- Adding and Removing Users 39
- Shift or 40
- Importing Usernames 41
- Editing and Viewing Users 42
- Viewing User Permissions 43
- Shift or Ctrl keys to select 46
- Exporting Usernames 48
- Logging Out Users 48
- Managing Servers and 51
- Importing Server Names 53
- Editing and Viewing Servers 54
- Ctrl+S 55
- Ctrl+R 55
- Exporting Server Names 56
- Managing AMX Switching 57
- Devices 57
- Dual AMX Switch Configuration 58
- Ctrl+A 59
- Viewing All Matrix Switches 60
- Connection Control 63
- Forcing a Disconnect 64
- Configuring a Matrix 64
- Follow Mode 65
- Managing Event Logs 69
- Clearing the Log 70
- Displaying the All Events Log 71
- System Administration Tools 73
- Configuring Network Settings 75
- Setting Blank Passwords 76
- Enabling Auto Login 76
- Discovering Devices 77
- Pinging Devices 79
- Removing Offline Devices 80
- Removing Offline Servers 80
- Removing Offline Switches 80
- Updating Firmware 82
- Forcing a User Login 82
- Viewing Offline Devices 83
- Database Maintenance 83
- Software 84
- Working Offline 85
- Configuring LDAP 87
- Authentication 89
- Appendices 91
- Appendices 85 93
- Appendix B: Glossary 94
- Appendices 87 95
- Appendix C: Reference 96
- Appendices 89 97
- synchronization 99
- Merge Synchronization mode 100
- System limit dependencies 101
- User groups and server groups 101
- Appendix D: Troubleshooting 103
- Log in delay at user station 104
- Grouping conflicts 105
- Lost password 105
- Appendices 99 107
- Unable to connect to database 108
- Update file is invalid 108
- User does not hear sound 109
- Appendix E: Technical Support 111
- USA Notification 112
- Canadian Notification 112
- Japanese Approvals 112
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