Avocent AVWorks User's Guide download pdf (Page 76)

70 AVWorks Installer/User Guide

Appendix E: Technical Support

Our Technical Support staff is ready to assist you with any installation or

operating issues you encounter with your Avocent product. If an issue should

develop, follow the steps below for the fastest possible service:

1. Check the pertinent section of this manual to see if the issue can be

resolved by following the procedures outlined.

2. Check our web site at www.avocent.com/support to search the knowledge

base or use the on-line service request.

3. Call Avocent Technical Support for assistance at (888) 793-8763. Visit the

Avocent web site at http://www.avocent.com/support and click on Getting

Support for current phone support hours.

1 2 ... 71 72 73 74 75 76 77 78 79 80

Installer/User Guide 1
INSTRUCTIONS 2
Table of Contents 5
Product Overview 7
Chapter 1: Product Overview 9
Installation 11
Chapter 2: Installation 13
To install on Red Hat Linux: 14
Basic Operations 15
Chapter 3: Basic Operations 17
Adding an Appliance 20
Accessing an Appliance 23
To log into an appliance: 24
To access a server: 25
Viewer Window Features 26
To align the mouse cursors: 27
To refresh the screen: 27
To enter full screen mode: 27
To exit full screen mode: 27
Adjusting mouse settings 28
Setting mouse scaling 29
To set custom mouse scaling: 29
To realign the mouse: 30
To reset the PS/2 connection: 30
Creating new macros 31
To create a new macro: 31
Grouping macros 33
To create a macro group: 33
To change device properties: 35
Modifying custom field names 39
To create a new folder: 41
Deleting and Renaming 42
Changing the default browser 44
Managing Your Local Databases 45
Exporting a database 46
Loading a database 46
To load a database: 47
Managing Your Appliance 49
To access the AMP: 51
Setting up user accounts 52
To add or modify a user: 53
Viewing the AVRIQ adaptors 54
Figure 4.6: Traps Dialog Box 56
Viewing server connections 57
Upgrading Firmware 59
Managing User Sessions 61
Rebooting Your Appliance 62
Managing User Databases 63
Changing Appliance Properties 64
Changing DirectDraw 65
support 65
To disable DirectDraw: 66
To view licenses: 67
To add a license: 67
To delete a license: 67
Appendices 69
Appendix C: TCP Ports 74
Appendix D: Troubleshooting 75
Appendix E: Technical Support 76
Appendices 71 77
590-257-001A 80
For Technical Support: 80

Comments to this Manuals

No comments

Avocent AVWorks User's Guide Page 76

Comments to this Manuals

Related products and manuals for Software Avocent AVWorks