Avocent LongView Companion User's Guide download pdf (Page 32)

22 LongView x30 Series Installer/User Guide

No mouse

Ensure that the mouse cable is connected to the proper port on the receiver and

reboot the server.

Re-test the mouse by connecting it to the server and rebooting the server. If the

mouse does not operate when plugged directly into the server, replace the mouse.

Poor video quality

Verify that the length of CAT 5 cable between the transmitter and receiver is within

the limits shown in the Product Specifications table in

Appendix B

for the

resolution and refresh rate you are using.

Ensure the video connectors at both ends are firmly seated.

Ensure that the CAT 5 connectors are properly inserted.

Ensure that the modular connectors on the CAT 5 cable were properly crimped

onto the cable.

Have qualified personnel check AC power polarity and grounding at both the

server and monitor.

Noise spikes in audio

Verify that the length of CAT 5 cable between the transmitter and receiver is within

the limits shown in the Product Specifications table.

Speakers without amplifiers may result in low volume and/or noisy audio.

Low or no audio from speakers

Verify that your speakers have built-in amplifiers, that their power supply is

connected, the power switch is on and the volume control is turned up.

Speakers without amplifiers may result in low volume and/or noisy audio. If your

speakers have a power switch and volume control, they have amplifiers.

Check the volume control in your server’s software.

Check all audio cables.

Test your speakers by connecting them directly into the server’s audio output port.

Microphone does not work

The LongView extender is designed to accommodate standard electret

microphones generally used with servers. Dynamic microphones will work, but will

result in lower volumes. Verify the volume setting of your software on your server.

Try connecting the LongView extender’s audio output port to your server’s

auxiliary (AUX) or line in audio input rather than the microphone input. Test your

microphone by connecting it directly to your server’s microphone input.

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Avocent LongView Companion User's Guide Page 32