Avocent LongView Companion User's Guide download pdf (Page 19)

Appendices

Appendix A:

Customer/

Technical

Support

Our Customer Support staff is ready to assist you

if you have any installation or hardware problems

with your Cybex product. If a problem should

develop, please follow the steps listed below for

the fastest possible service:

1. Check the Troubleshooting Section of this

manual to see if the problem can be resolved by

following the procedures outlined.

2. If you are unable to resolve the problem,

recreate the problem when possible. Fill out

the Customer Problem Report in Appendix A.

3. Call Cybex Customer Support. Have your

Customer Problem Report with you when you

call, or fax it to Technical Support. To expedite

the assistance, have a copy of this manual with

you when you call, along with a copy of the

invoice giving the date purchased, serial

numbers and other identifying data.

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Avocent LongView Companion User's Guide Page 19